ICT Critical Infrastructures and Society: 10th IFIP TC 9 by Magda David Hercheui, Diane Whitehouse, William McIver Jr.

By Magda David Hercheui, Diane Whitehouse, William McIver Jr.

This publication constitutes the refereed court cases of the tenth IFIP TC nine overseas convention on Human selection and pcs, HCC10 2012, held in Amsterdam, The Netherlands, in September 2012. The 37 revised complete papers offered have been conscientiously reviewed and chosen for inclusion within the quantity. The papers are prepared in topical sections on nationwide and foreign rules, sustainable and accountable innovation, ICT for peace and warfare, and voters' involvement, electorate' rights and ICT.

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Additional info for ICT Critical Infrastructures and Society: 10th IFIP TC 9 International Conference on Human Choice and Computers, HCC10 2012, Amsterdam, The Netherlands, September 27-28, 2012. Proceedings

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Yet, after submission of applications, what role is left for technology in document processing and delivery? The Importance of Targeting Structural Causes of Failure in E-Government 41 Application processing at the Government of Kerala works as follows. Online applications are submitted along with the required documents to the office of the Rationing Inspector, located at the Department of Food and Civil Supplies. Bureaucrats at the office of the Rationing Inspector perform field-level verification and prepare a report that is then sent to the TSO for reference.

However, they usually remain limited as they cannot account for processes, contextual factors, and triggers that make some strategies more successful than others. Research in the area of ICT and development has provided valuable insights into the multiple social, political, economic and technical dimensions that shape, and are shaped during, modernization reforms that include building technological platforms (see for example [1] and [19]). The fact that political forces together with other multiple socio-technical factors shape the design, implementation or use of ICT in government does not remain an exclusive domain of research on development.

Even more strikingly, interviews conducted at the office of the Rationing Inspector itself shed little light on these dynamics. Bureaucrats interviewed uniformly spoke about “regularity of documentation,” but attempts to gain more precise insights -- which documents, how is “regularity” measured, what is actually verified -- were unsuccessful. As a result, there is significant uncertainty surrounding state-level verification of ration card applications, which is affected by systematic and severe delays.

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