Gandhi-Jinnah Talks: Text of Correspondence and Other by Preface by C Rajagopalachari

By Preface by C Rajagopalachari

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The very existence of new process quality teams with new goals and responsibilities will force the organization into a learning phase. These changes should foster new attitudes and behaviours. 2 Information about the process One of the initial steps to understand or improve a process is to gather information about the important activities so that a ‘dynamic model’ – a process map or flowcharts – may be constructed. Process mapping creates a picture of the activities that take place in a process.

Clearly several of the operational steps could be flowcharted in turn to given further detail. 4 Process analysis A flowchart is a picture of the steps used in performing a function. This function can be anything from a chemical process step to accounting procedures, even preparing a meal. Flowcharts provide excellent documentation and are useful trouble shooting tools to determine how each step is related to the others. By reviewing the flowcharts it is often possible to discover inconsistencies and determine potential sources of variation and problems.

A systematic approach to process understanding includes: defining supplier/customer relationships; defining the process; standardizing the procedures; designing a new process or modifying an existing one; identifying complexity or opportunities for improvement. The boundaries of the process must be defined. Process mapping and flowcharting allows the systematic planning, description and examination of any process. There are various kinds of flowcharts, including block diagrams, person/function based charts, and ‘classic’ ones used in computer programming.

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