BHS Training Manual For The PTT: Incorporating the UKCC by Islay Auty, Margaret Linington-Payne

By Islay Auty, Margaret Linington-Payne

Author note: up to date via Margaret Linington-Payne MA (Ed) BHSI who's Director of criteria (the division liable for education, schooling and tests) on the BHS and a prime examiner.

This new edition of the prevailing identify The BHS education handbook for the PTT incorporating the UKCC point 2 has been revised and improved to hide the most recent syllabus which now includes six devices, sensible and 4 concept. complete info is integrated at the thoughts, wisdom and figuring out required for the BHS PTT examination, making it the definitive direction significant other.

This education handbook describes the extent of useful and theoretical wisdom required for every unit of the examination; how applicants should still educate to make sure competence in each point of the syllabus; profitable examination concepts (what to anticipate and the way to give yourself); examination process for the sensible and oral sections with precious attempt questions and version solutions; and what the assessors are trying to find.

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No enterprise has sufficient resources to pursue every market opportunity; no learning and development group can take on all the potential teaching opportunities. The more limited your resources, the more important it is to target your efforts where they will produce the greatest return. Segment and Target Targeting educational efforts is analogous to targeting marketing campaigns. Successful marketers understand that all customers are not created equal. Customers’ circumstances differ, their needs differ, as do their definitions of quality, willingness to pay, and how much it costs to serve them.

Peter Drucker in an evermore performance-driven world, corporate education is increasingly being asked to define, commit to, and then deliver relevant business outcomes. Fred Harburg, senior vice president of leadership and management development at Fidelity Investments, put it this way: “We are not in the business of providing classes, learning tools, or even learning itself. We are in the business of facilitating improved business results” (Harburg, 2004, p. 21). The “finish line” for learning and development has been redefined.

Picking the right problem means targeting finite resources where learning and development has the best opportunity to make a significant contribution. It means saying “no” to lesser opportunities and being prepared to defend the selection criteria—another place in which a joint advisory council or steering committee can be invaluable. Is Training the Answer? Not every problem is amenable to training.

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